Last updated: September 30, 2026

KIVRAE garden tools and hoses are sold directly by Kivrae. This page explains how we handle products that are defective.

1. Defects within 30 days

If a product has a defect in materials or workmanship within 30 days of delivery, we will replace it or refund you in full, including a prepaid return label. See our Refund & Returns Policy.

2. Defects after 30 days

If a product fails under normal use after the return window, contact us with your order number, a description of the problem and photos. We review every case individually and, where a defect in materials or workmanship is confirmed, we will offer a replacement or a repair part.

3. What is not covered

  • Normal wear, scratches, fading and blade dulling from use
  • Damage from misuse, accidents, prying or striking with hand tools, or use for purposes they were not designed for
  • Hose damage from freezing, crushing by vehicles or pressure above the stated rating
  • Rust caused by storing tools wet or leaving them outdoors

4. Transit damage

Items damaged in shipping are handled under our Shipping Policy and Refund & Returns Policy. Please report them within 48 hours of delivery.

5. Your legal rights

This policy does not limit any rights you have under applicable consumer protection law.

Contact Kivrae

Kivrae
412 N Main St, Kermit, TX 79745, USA
Phone: +1 (432) 322-0779
Email: contact@kivrae.com
Support hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time