Refund & Returns Policy

Last updated: September 30, 2026

We want you to be happy with your KIVRAE garden tools. If you are not, you can return them within 30 days.

1. Return window

You can return any item within 30 days of delivery for a refund.

2. Condition

Items returned for a change of mind must be unused, clean and in their original packaging with all pieces, storage bags or cases included. Items that arrive damaged, defective or incorrect can be returned in any condition.

3. How to start a return

1. Email contact@kivrae.com or call +1 (432) 322-0779 with your order number and the reason for the return.
2. We reply within 1–2 business days with the return address and instructions.
3. Ship the item back within 14 days of receiving the instructions.

4. Return shipping cost

5. Fees

We do not charge a restocking fee. Because shipping is free, there is no original shipping charge to deduct from your refund.

6. Refunds

We inspect returned items within 2–3 business days of receiving them. Approved refunds are issued to your original payment method within 3–5 business days after inspection. Your bank may take an additional 3–10 business days to show the credit. You will receive an email when your refund is issued.

7. Damaged, defective or incorrect items

Please contact us within 48 hours of delivery with photos of the item and packaging. We will send a replacement or give you a full refund, and we cover the return shipping.

8. Exchanges

We do not process direct exchanges. Return the item for a refund and place a new order for the item you want.

9. Non-returnable items

Items marked as final sale on the product page cannot be returned unless they arrive damaged or defective. Gift cards are not refundable.

Contact Kivrae

Kivrae
412 N Main St, Kermit, TX 79745, USA
Phone: +1 (432) 322-0779
Email: contact@kivrae.com
Support hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time