Last updated: September 30, 2026

This page explains how and when Kivrae ships your order. All KIVRAE garden tools and hoses ship as standard parcels from our location at 412 N Main St, Kermit, TX 79745.

1. Shipping cost

Standard shipping is free on every order delivered to an address in the United States. There is no minimum order value and no surcharge. The shipping cost shown at checkout is always $0.00.

2. Where we ship

We ship to street addresses and PO Boxes in all 50 U.S. states. We do not ship internationally, and we cannot ship to freight forwarders or reshipping services.

3. Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays begin processing on the next business day.

4. Delivery times

After your order ships, delivery usually takes:

Destination Typical transit time
Texas and neighboring states 2–4 business days
Rest of the contiguous United States 3–6 business days
Alaska and Hawaii 5–10 business days

Total delivery time (processing plus transit) is therefore typically 3–8 business days in the contiguous U.S. and 6–12 business days to Alaska and Hawaii.

5. Carriers and tracking

We ship with USPS, UPS or FedEx, depending on the package size and destination. As soon as your order ships, we email you a tracking number. You can also check your order status on our Track Order page. If tracking has not updated for 3 business days, email us and we will open a trace with the carrier.

6. Address accuracy

Please check your shipping address before placing your order. We can change the address until the order ships; after that, contact us and we will do our best to help with the carrier.

7. Lost or damaged packages

If your package is damaged in transit, email photos of the box and the item within 48 hours of delivery and we will send a replacement or issue a full refund. If tracking shows delivered but you cannot find the package, check with neighbors and household members, then contact us; we will file a claim with the carrier and replace or refund your order once the claim is resolved.

See also our Refund & Returns Policy and Cancellation Policy.

Contact Kivrae

Kivrae
412 N Main St, Kermit, TX 79745, USA
Phone: +1 (432) 322-0779
Email: contact@kivrae.com
Support hours: Monday–Friday, 9:00 AM – 6:00 PM Central Time