Return Policy
Kivrae 60-Day Return Policy
We want you to love your purchase! If you're not completely satisfied, we offer a 60-day return window from the date of delivery.
✅ Eligibility for Returns
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Item must be unused, in original condition, and in original packaging
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Proof of purchase (order number or receipt) is required
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Return requests must be submitted within 60 days of delivery
🚫 Non-Returnable Items
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Used or damaged items not due to shipping
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Gift cards or promotional items
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Items marked Final Sale
📦 How to Start a Return
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Email us at contact@kivrae.com with your order number
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We’ll provide a return shipping label and instructions
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Once we receive and inspect the item, your refund will be processed within 5–7 business days
💸 Refund Details
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Refunds issued to your original payment method
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Original shipping costs are non-refundable
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Return shipping may be deducted unless the item was defective or incorrect